Refund policy

Return, Refund & Exchange Policy

At Posyfish, every saree is carefully inspected and packed before dispatch. We strive to deliver premium-quality products and ensure customer satisfaction.

Please read our Return, Refund & Exchange Policy carefully before placing an order.

Eligible for Return or Exchange

We accept returns or exchanges only in the following cases:

  • Wrong product delivered.
  • Product received in damaged condition.
  • Product has a genuine manufacturing defect.

Conditions

  • Return or exchange request must be raised within 24 hours of delivery.
  • A continuous unboxing video (from opening the sealed package until the product is fully visible) is mandatory for all damage, missing item, or wrong product claims.
  • The product must be:
    • Unused
    • Unwashed
    • Unworn
    • In original condition
    • With original tags, packaging, and invoice intact

Once the returned product passes our quality inspection, we will process the exchange or refund.

Not Eligible for Return

The following orders are not eligible for return, refund, or exchange:

  • Buy 1 Get 1 Free (BOGO) orders
  • Sale or discounted products
  • Coupon purchases
  • Limited Time Deals
  • Festival offers
  • Clearance products
  • Gift Cards
  • Products purchased using promotional or campaign offers
  • Used, washed, worn, damaged, or perfume-stained products
  • Products without original tags, packaging, or invoice
  • Requests raised after 24 hours of delivery
  • Claims submitted without a continuous unboxing video
  • Minor color variations caused by photography, lighting, or screen settings
  • Minor weaving, thread, zari, print, or texture variations that are natural characteristics of handcrafted or woven fabrics
  • Products damaged due to improper handling after delivery

Exchange Policy

Eligible products may be exchanged for:

  • Another size (if applicable)
  • The same product (subject to stock availability)
  • Another product of equal or higher value (price difference to be paid by the customer)

Exchange requests are subject to product inspection and approval.

Refund Policy

Refunds are issued only if:

  • The replacement product is unavailable, or
  • The product delivered has a verified manufacturing defect or is incorrect.

Refund Timeline:

  • Prepaid Orders: Refund will be processed to the original payment method within 5–7 business days after approval.
  • Cash on Delivery (COD): Refund will be processed via bank transfer after receiving bank details.

Shipping charges (if any) are non-refundable unless the error is from Posyfish.

Return Process

To request a return or exchange:

  1. Contact us within 24 hours of delivery.
  2. Share:
    • Order ID
    • Reason for return/exchange
    • Continuous unboxing video
    • Product images
  3. Our team will review your request within 1–2 business days.
  4. If approved, return pickup instructions will be shared.
  5. After receiving and inspecting the product, the exchange or refund will be processed.

Cancellation Policy

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • Customized or altered products cannot be cancelled once processing has started.

Important Notes

  • Handwoven, handcrafted, Banarasi, Silk, Organza, Linen, Cotton, and Designer sarees may have slight irregularities in weaving, zari, embroidery, texture, or color. These are natural features of handcrafted products and should not be considered defects.
  • Product colors may vary slightly due to photography, lighting, and individual screen settings.
  • Posyfish reserves the right to reject any return or exchange request that does not meet the above conditions.

Need Help?

For any return or exchange assistance, please contact our customer support with your Order ID.

Email: posyfish@outlook.com

WhatsApp:  +919910797496

Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST