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📢 Important Update

At Posyfish, customer satisfaction is our priority. We offer a 24-hour Exchange Policy for eligible orders.

Exchanges are accepted only in the following cases:

To be eligible for an exchange:

The request must be submitted within 24 hours of delivery.
A continuous unboxing video (from opening the sealed package until the product is fully visible) is mandatory for all claims.
The product must be unused, unwashed, unworn, and returned with its original tags, packaging, and invoice.

Exchange requests will not be accepted for:

Buy 1 Get 1 Free (BOGO) orders
Sale or discounted items
Coupon purchases
Limited Time Deals
Festival Offers
Clearance products
Gift Cards
Products purchased using promotional or campaign offers
Used, washed, altered, or damaged products after delivery
Products without original tags, packaging, or invoice
Requests raised after 24 hours of delivery
Claims submitted without a continuous unboxing video
Minor color variations due to photography, lighting, or screen settings
Minor weaving, thread, zari, or texture variations that are natural characteristics of handcrafted fabrics

Refunds and returns are not offered. Only eligible exchanges will be processed after successful quality inspection.

🕒 Customer Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for shopping with Posyfish. We appreciate your trust and look forward to serving you again!